1. Orders are typically processed within 1-3 business days (Monday thru Friday).
  2. After your order is processed, a reference number will be emailed to you.  This reference number can be used to track your order through our courier’s website.   
  3. All orders are shipped through Yamaha Canada Music’s preferred carrier(s). We do not ship to PO Boxes.
  4. In certain situations, determined by the courier company, packages may be required to be picked up at their local facility or distribution centre. Please contact the courier company for more information.
  5. Remote locations may be excluded from this offer or subject to a shipping surcharge.
  6. Free shipping is NOT refundable.  Please see Free Return Policy for details.
  7. Shipping is limited to Canadian addresses only.
  8. Please note: When your transaction is processed, your credit card statement will show our merchant name as “YCM Head Office”. 

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